Privacy Policy

Mid Florida A/C understands your concerns about privacy and security when using the Internet, and we are committed to protecting the privacy of our valued customers. The company does not sell, rent, or exchange any information collected via the Internet. We keep all collected information confidential, having implemented security policies and technical measures to protect your personal data from improper use or unauthorized access.

In order to fulfill your requests for our services and products, it is necessary to obtain your name, address, and phone number information. We use the information you provide to schedule the services and deliver the products you request. We may also use the information to contact you about our products, services, and events, to notify you about special offers or promotions, or to respond to your request for information from Mid Florida A/C.

Mid Florida A/C will be collecting opt-in consent verbally from customers. Customers can opt-in to receive messages either in person at our physical location or over a phone call. When a customer is registered for the first time, they are asked to provide their phone number. Our staff is trained to ask if the customer would like to opt-in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. Customers will be verbally informed that “Message and data rates may apply,” “Message frequency may vary,” and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

The company collects information as described to ensure personalized service to our customers. By using Mid Florida A/C, you consent to the collection and use of data for this purpose. Any changes to this policy will be posted on the website.